Effective Date: May 26, 2015
Complete Genomics may obtain information and data from you when you provide it through the Site such as when you submit an inquiry through the Contact Us section of the Site or when you sign-up up or register on the Site, and/or when you otherwise communicate with us or request information from us through the Site. Information you provide may include personal information that can be used to identify or contact you (e.g., name, email, address, company affiliation or phone number) (“User Contact Information”) while other information you provide cannot be used in such a manner (e.g., text files, raw data, graphics, photos, video or audio files or other content or materials that you may enter, upload, post or otherwise provide to the Site) (“User Content”). As a general rule, you may remain anonymous while visiting the Site and viewing its content by not providing any User Contact Information, although some features and functionality of the Site may not be available to you as a result.
Use of Your Information
Complete Genomics may use your User Info to perform, operate, maintain, develop, provide, monitor and improve the Site and any related products or services of Complete Genomics. Complete Genomics may also use information you provide to contact you, respond to inquiries, provide support, customize or personalize your experience when using the Site or send you information regarding the Site, Complete Genomics or our products and services.
Complete Genomic may also use your User Info to compile and analyze trends and to develop, create, generate or otherwise obtain aggregated or de-identified information and data (which does not contain User Contact Information) which may by used or disclosed by Complete Genomics for any purpose in its sole discretion.
Disclosure of Your Information to Third Parties
For example, some of your User Contact Information may be shared on occasion with outside information technology service providers, lawyers, auditors, consultants and others we hire to assist in supporting the Site or associated services or performing other functions necessary to operate our business. As another example, Complete Genomics may use service providers to help host our Site, send emails, implement our marketing campaigns, measure the effectiveness of our advertising, conduct surveys or polls, obtain testimonials, or otherwise help us run or improve our Site, products, services and business. In all instances, such third party recipients act on Complete Genomics’ behalf with respect to such User Info and are not authorized to use your User Info for their own purposes or for the benefit of third parties (e.g., your User Info is not sold to others so that they can market to you). If Complete Genomics makes a disclosure of the type described above, the recipient must agree to safeguard and maintain the confidentiality of any User Contact Information it receives, use such information only for the purpose specified by Complete Genomics, and return or destroy such information following the specified use of the information.
Complete Genomics may provide general information about you and/or your use of the Site that does not allow you to be personally identified or contacted by third parties. For example, we might inform third parties regarding the number of various types of requests for information regarding our products or services that we receive through the Site.
Required Disclosures and Uses
Complete Genomics may be required to disclose personal information in response to legal requirements, a search warrant, subpoena or court order. Disclosures and use of User Info may also be necessary to protect our legal rights, to protect the security or integrity of our Site or systems, to take precautions against liability or fraud, or during emergencies if physical safety or technical security is believed to be at risk. In all such cases Complete Genomics may use and disclose your User Information as necessary for the foregoing purposes.
Complete Genomics understands that storing User Info in a secure manner is important to our business. Complete Genomics uses a variety of security measures to maintain the safety and confidentiality of such data and information. Complete Genomics stores User Info using reasonable and industry standard physical, technical and administrative safeguards that are designed to secure data against foreseeable risks, such as unauthorized use, access, disclosure, destruction and modification. In particular, all connections to and from our Site are encrypted using Secure Socket Layer (SSL) technology.
All User Contact Information provided to Complete Genomics through the Site is contained behind a firewall and only accessible by a limited number of employees who have special access rights to our production systems. Such User Contact Information provided to us is also encrypted in our secure database. The database is further protected behind a firewall. If you have any questions about the security at our Site, please send an e-mail to firstname.lastname@example.org.
Cookies and Log Files
Your web behavior and activity in relation to the Site may be tracked and collected through cookies, pixel tags, log files, web beacons and other technology during your visit to or use of the Site.
A pixel tag (“pixel”) is a small piece of code that can be embedded on websites and emails. Complete Genomics may use pixels to learn how you interact with our Site and emails. Do Not Track (DNT) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. If our systems receive a DNT:1 signal from your browser, Complete Genomics will stop using pixels to promote our Site, products and services on third-party sites accessed via that browser.
When users visit and use our Site, Complete Genomics gathers certain information automatically and stores it in log files. This information includes without limitation Internet Protocol (IP) addresses, browser type, Internet Service Provider, referring/exit pages, operating system, date/time stamp, and clickstream data (i.e. a list of pages or URLs visited). This information may be linked to a particular user’s profile ID or order number. Complete Genomics may use this information as described above.
Notification of Changes
Opt-Out From Receiving Certain Communications
When you submit an inquiry via the “Contact Us” pages of the Site, you may receive materials regarding Complete Genomics’ products and services by mail or e-mail. You may opt out of receiving these materials at any time by unsubscribing through an email that you receive from us, by visiting the “Contact Us” page of the Site or contacting us by e-mail at email@example.com.
Complete Genomics is committed to protecting the privacy of children as well as adults. The Site is currently not designed or intended for use by children under the age of 18.
Access, Correction, and Contacting Complete Genomics; Warranty Disclaimer
You may contact Complete Genomics a) by visiting the location on the Site designated: Contact Us or b) contacting us by e-mail at firstname.lastname@example.org, if you believe information concerning any of your User Contact Information is inaccurate, incomplete, or if you want to change or delete any information about you that Complete Genomics may have collected. Complete Genomics will use good faith efforts to respond to any such request but has not obligation or liability for any failure to correct, complete, change, store, retain or delete any of your User Info.
Unless expressly provided otherwise in writing by Complete Genomics, the Site and any associated products or services are provided “AS IS” without warranty of any kind. Complete Genomics makes no, and hereby disclaims any and all, representations and warranties of any kind, express or implied, with respect to the Site and any associated products or services, including without limitation, warranties of merchantability, fitness for a particular purpose and non-infringement.
International Transfers of Information
Your User Info may be transferred to – and stored or maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Complete Genomics transfers User Contact Information to the United States and processes it there, and your submission of such information represents your agreement to that transfer.