Contact Technical Support
Complete Genomics' Technical Support is available to answer technical questions during regular business hours (8am-6pm Pacific Time). Technical Support aims to respond to all questions within 24 business hours.
- Email: support@completegenomics.com
- Toll-free in the US or Canada: 1-855-CMPLETE (1-855-267-5383)
- International: 1-650-943-2600
Prior to contacting Technical Support, please prepare the following information:
For questions about data and downstream analysis, please provide the following information from the header of the summary-[ASM-ID].tsv file located in the ASM directory of the data package:
| Header Field | Description |
| #SAMPLE | Sample ID for the genome(s) in question. For example, “GS11111-DNA_A01”. |
| #SOFTWARE_VERSION | Version of the Complete Genomics Analysis Pipeline software used to generate the data. |
| #GENOME_REFERENCE | Version of the haploid human reference used for genome assembly. |
For questions about CGATM Tools, please provide the following information:
- Version of CGA Tools (run cgatools from the command line with no arguments)
- Operating system (run uname – a on the command line)
- Was CGA Tools installed using the provided binaries or recompiled from source?