Complete Genomics' Technical Support is available to answer technical questions during regular business hours (8am-6pm Pacific Time). Technical Support aims to respond to all questions within 24 business hours.
Prior to contacting Technical Support, please prepare the following information:
For questions about data and downstream analysis, please provide the following information from the header of the summary-[ASM-ID].tsv file located in the ASM directory of the data package:
|#SAMPLE||Sample ID for the genome(s) in question. For example, “GS11111-DNA_A01”.|
|#SOFTWARE_VERSION||Version of the Complete Genomics Analysis Pipeline software used to generate the data.|
|#GENOME_REFERENCE||Version of the haploid human reference used for genome assembly.|
For questions about CGATM Tools, please provide the following information: